iagentee S.L. ("iagentee," "we," "us," or "our") is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website iagentee.com, subscribe to our newsletter, engage our services, or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services.
The data controller responsible for your personal data is:
We collect the following categories of personal data:
| Category | Data Points | Source |
|---|---|---|
| Identity Data | First name, last name, job title, company name | Provided by you (forms, email) |
| Contact Data | Email address, phone number, postal address | Provided by you |
| Communications Data | Messages, enquiries, feedback submitted via contact forms | Provided by you |
| Usage Data | IP address, browser type, pages visited, time on site, referral source, device information | Collected automatically (cookies, analytics) |
| Marketing Preferences | Email engagement data (opens, clicks, unsubscribes) | Collected automatically via Customer.io |
| Business Data | Information shared during service engagements, project requirements, technical specifications | Provided by you during service delivery |
We do not knowingly collect sensitive personal data (special category data as defined by GDPR Article 9) unless explicitly required and with your explicit consent.
We use your personal data for the following purposes:
Under GDPR Article 6, we rely on the following legal bases for processing your personal data:
We do not sell your personal data. We may share your data with trusted third-party service providers who process data on our behalf under appropriate data processing agreements:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Customer.io | Email marketing, transactional emails, and customer engagement automation | Name, email address, engagement data, custom attributes |
| Google Analytics | Website usage analytics | Anonymized usage data, IP address (anonymized) |
| Cloud infrastructure providers | Hosting and data storage | Data stored as part of service delivery |
| Payment processors | Billing and invoicing | Billing details (name, company, address) |
We use Customer.io for email marketing and communication automation. When you subscribe to our newsletter or contact us, your name and email address (and optionally your message) may be stored in Customer.io. Customer.io processes data in accordance with its own Privacy Policy and is GDPR compliant. For more information, visit customer.io/legal/privacy-policy.
We may also share your data with professional advisors (lawyers, accountants), law enforcement, or regulators when required by law or to protect our legal rights.
Some of our third-party service providers (including Customer.io) may transfer and store your personal data outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including:
We retain your personal data only for as long as necessary for the purposes for which it was collected:
As a data subject under GDPR, you have the following rights:
Request a copy of the personal data we hold about you (Art. 15).
Request correction of inaccurate or incomplete data (Art. 16).
Request deletion of your personal data ("right to be forgotten") (Art. 17).
Request that we restrict processing of your data in certain circumstances (Art. 18).
Receive your data in a structured, machine-readable format (Art. 20).
Object to processing based on legitimate interests or for direct marketing (Art. 21).
Withdraw consent at any time without affecting prior processing.
Complain to the Spanish Data Protection Authority (AEPD) at aepd.es.
To exercise any of these rights, contact us at privacy@iagentee.com. We will respond within 30 days as required by GDPR.
We will only send you marketing emails if you have expressly opted in. Every marketing email we send includes a clear and easy unsubscribe option. We use Customer.io to manage our email lists and ensure:
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We will notify affected users and relevant authorities of any data breach as required by GDPR (within 72 hours of becoming aware).
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us at privacy@iagentee.com and we will take steps to delete such data.
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email. We encourage you to review this Policy periodically.
For any privacy-related questions, requests, or concerns, please contact our Data Protection contact:
You also have the right to lodge a complaint with the Spanish Supervisory Authority: